Mobile App Terms
Effective date: 22 Feb 2026
Applies to: Konfidence AI mobile app (job interview practice)
These Terms of Service (“Terms”) govern your use of the Konfidence AI mobile application (the “Mobile App”) provided by Innovationera Pty Ltd (“Konfidence”, “we”, “us”, “our”). By accessing or using the Mobile App, you agree to these Terms.
If you do not agree, do not use the Mobile App.
1) The Mobile App (scope)
The Mobile App helps you practice job interview answers and provides feedback based on transcripts and derived performance signals. The Mobile App is distinct from our web product and may have separate policies and pricing.
2) Eligibility (including under‑18 users)
The Mobile App is available globally. You may use it only if:
- You can form a legally binding contract in your jurisdiction, or
- If you are under 18, you have the consent and supervision of a parent or legal guardian and use is permitted by local law.
You agree to provide accurate information and keep it up to date.
3) Accounts and security
You are responsible for all activity on your account. You must:
- Keep your credentials confidential
- Notify us promptly if you suspect unauthorized access
We may suspend or terminate accounts to protect users, prevent abuse, or comply with law.
4) License and acceptable use
We grant you a limited, non‑exclusive, non‑transferable, revocable license to use the Mobile App for personal, non‑commercial purposes.
You must not:
- Reverse engineer, decompile, or attempt to extract source code
- Interfere with the Mobile App’s operation or security
- Use automation to access the service in a way that degrades performance or bypasses limits
- Use the Mobile App to create, upload, or generate unlawful, harmful, or infringing content
5) Your content and permissions
You retain ownership of your content (for example, your spoken answers and any text you input).
You grant us permission to process your content to:
- generate transcripts,
- compute derived signals/metrics,
- provide feedback and recommendations to you,
- maintain and improve the Mobile App (for example, debugging and quality improvements).
For details about how we handle data, see the Mobile App Privacy Policy.
6) AI and coaching limitations (important)
The Mobile App provides coaching and informational feedback. It is not professional, legal, medical, financial, or employment advice, and it does not guarantee interview outcomes.
AI systems can make mistakes. You are responsible for how you use the feedback.
7) Purchases, subscriptions, and billing
If the Mobile App offers paid features, they are purchased through the Apple App Store or Google Play (the “Store”). The Store’s terms and billing rules apply in addition to these Terms, including (where applicable):
- pricing shown at purchase time,
- taxes and currency conversion,
- subscription renewal and cancellation rules,
- payment processing and receipts.
We do not process or store your full payment card details.
8) Refund policy (no refunds after charge)
Once a payment is successfully processed (“deducted”), it is final and we do not provide refunds or credits, except where required by law.
Important:
- Because purchases are processed by Apple/Google, refund requests may need to be made through the Store under their policies.
- Nothing in these Terms limits any non‑excludable rights you may have under applicable consumer laws (including Australian Consumer Law).
9) Fair use and abuse prevention
To keep the service reliable for all users, we may apply reasonable usage limits and fraud/abuse controls. Excessive or abusive usage may result in throttling, temporary limits, or account suspension.
10) Changes, interruption, and availability
We may update, change, suspend, or discontinue parts of the Mobile App. We try to minimize disruption, but we do not guarantee uninterrupted availability.
11) Termination
You may stop using the Mobile App at any time. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the service and other users.
12) Disclaimers
To the extent permitted by law, the Mobile App is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Mobile App will be error‑free, secure, or always available.
13) Limitation of liability
To the maximum extent permitted by law, Konfidence is not liable for indirect, incidental, consequential, special, or punitive damages, or any loss of profits, data, goodwill, or business opportunity arising out of or related to your use of the Mobile App.
If liability cannot be excluded, it is limited to the minimum extent permitted by law.
14) Governing law
These Terms are governed by the laws of Western Australia, Australia, and you agree to the jurisdiction of the courts located in Western Australia, subject to any non‑excludable rights under applicable law.
15) Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms and change the effective date. If changes are material, we may provide additional notice in the Mobile App.
16) Contact
Questions about these Terms: info@konfidence.ai
Company: Innovationera Pty Ltd (Australia)