Terms of Service

Effective date: 29 Apr 2026
Applies to: Konfidence AI web app and website (the “Service”)

These Terms of Service (“Terms”) govern your use of the Service operated by Innovationera Pty Ltd (“Konfidence”, “we”, “us”, “our”). By accessing or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1) The Service (what it is)

Konfidence AI helps you practice communication and provides feedback based on transcripts and derived coaching signals. The Service is designed for learning and improvement.

The Service does not provide professional, medical, legal, financial, or employment advice and does not guarantee outcomes.

2) Eligibility (including under‑18 users)

The Service is available globally. You may use it only if:

You can form a legally binding contract in your jurisdiction, or
If you are under 18, you have the consent and supervision of a parent or legal guardian and use is permitted by local law.

You agree to provide accurate information and keep it up to date.

3) Accounts and security

You are responsible for activities on your account and for maintaining the confidentiality of your sign‑in method. You must notify us promptly if you suspect unauthorized access.

We may suspend or terminate accounts to protect users, prevent abuse, or comply with law.

4) Free access, subscriptions, and billing (Stripe)

Konfidence Plus (web)

Monthly plan: Konfidence Plus at USD $5/month
Annual option: Konfidence Plus Annual at USD $40/year
Free access: eligible users may complete 2 free end-to-end practice sessions before subscribing. Eligibility may vary and may be limited to prevent abuse.
Fair-use allowance: paid web plans currently include 50 credits per month. Credits may be used for practice sessions and other AI-powered actions, such as interview question generation or AI prep summary refreshes.
Payments: processed by Stripe
Manage billing: via the in‑app billing portal

We may change plans, features, prices, free access, credit allowances, or usage limits over time. Any price shown at checkout controls the amount charged for that purchase or subscription.

Partner discounts and campaign codes

From time to time, we may offer partner-issued or campaign discount codes, including codes distributed through universities, career centers, or other partners. Discount codes:

may be limited by campaign, institution, email domain, account, redemption count, billing interval, geography, or time period
may apply only to monthly billing unless we state otherwise
are non-transferable and may not be sold, shared publicly, automated, or abused
may be changed, paused, or withdrawn where necessary to prevent abuse or correct errors

Using a discount code does not guarantee ongoing eligibility. If a code is invalid, expired, over its redemption limit, or not eligible for your account or selected plan, checkout may be refused or completed without the discount.

Cancellation

You can cancel at any time via the billing portal. Unless Stripe indicates otherwise, cancellation typically takes effect at the end of the current billing period.

Taxes and currency

Stripe may calculate and collect taxes where required. Your bank may apply currency conversion or other fees.

5) Refund policy (no refunds after charge)

Once a payment is successfully processed (“deducted”), it is final and we do not provide refunds or credits, except where required by law.

For subscriptions, cancel to avoid future charges. Cancelling does not retroactively refund amounts already charged.

Nothing in these Terms limits any non‑excludable rights you may have under applicable consumer laws (including Australian Consumer Law).

6) Acceptable use

You agree not to:

misuse, reverse engineer, decompile, or attempt to extract source code
interfere with the Service’s operation or security
automate or overload the Service (including scraping, bots, or abusive usage)
upload or generate content that is unlawful, harmful, or infringes others’ rights

We may suspend or terminate access for violations, abuse, or fraud prevention.

7) Your content and permissions

You retain rights to the content you create. You grant us a limited license to process your content to provide and improve the Service (e.g., generating transcripts, computing derived coaching metrics, and generating feedback).

You represent that you have the rights to provide any content you submit and that your content does not violate applicable laws or third‑party rights.

8) AI limitations and user responsibility

The Service uses AI models to generate feedback and suggestions. AI systems may be inaccurate or incomplete. You are responsible for how you interpret and use the feedback and for decisions you make based on it.

9) Privacy and data handling

Our Privacy Policy explains how we collect and use personal information. By using the Service, you acknowledge our Privacy Policy.

10) Account deletion

You can delete your account:

In the web app: Profile → Delete account, or
By contacting info@konfidence.ai

Deletion removes stored transcripts and derived results associated with your account, except where limited retention is required by law (for example, billing transaction records). If you have an active subscription, you should cancel it before deleting your account.

11) Availability and changes

We may update, modify, suspend, or discontinue parts of the Service, and we may change features or pricing over time. We try to minimize disruption but do not guarantee uninterrupted availability.

12) Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.

13) Limitation of liability

To the maximum extent permitted by law, Konfidence is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, goodwill, or business opportunity arising out of or related to your use of the Service.

If liability cannot be excluded, it is limited to the minimum extent permitted by law.

14) Governing law

These Terms are governed by the laws of Western Australia, Australia, and you agree to the jurisdiction of the courts located in Western Australia, subject to any non‑excludable rights under applicable law.

15) Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms and change the effective date. Continued use after changes take effect means you accept the updated Terms.

16) Contact

Support and legal inquiries: info@konfidence.ai
Company: Innovationera Pty Ltd (Australia)