Mobile App Privacy Policy
Effective date: 22 Feb 2026
Applies to: Konfidence AI mobile app (job interview practice)
This Privacy Policy explains how Innovationera Pty Ltd (“Konfidence”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use the Konfidence AI mobile application (the “Mobile App”). The Mobile App is distinct from our web experience and may have separate policies and settings.
If you do not agree with this policy, do not use the Mobile App.
1) Summary (plain English)
- We use your information to provide interview practice coaching (transcripts, metrics, and feedback).
- Raw audio/video is not stored in production on our servers. Where the Mobile App captures or previews video, it is intended to remain on your device unless we clearly tell you otherwise in the app.
- We do not sell your personal information.
- You can request account and data deletion via the app or by contacting us at info@konfidence.ai.
2) Information we collect
We collect only what we need to operate the Mobile App and provide your coaching feedback.
A. Account information
- Email address (and account identifiers) used for sign‑in and account management.
- Profile inputs you choose to provide (for example, experience level or preferences used to tailor coaching).
B. Practice session data (core feature)
- Text transcripts of your practice answers (generated from audio).
- Derived performance signals and metrics produced from your sessions (for example: timing, pacing, pause statistics, and similar coaching signals).
- Coaching outputs generated for you (feedback, summaries, scores, and recommendations).
C. Device and diagnostic information
- Device type, operating system, app version, language, and similar technical information.
- Limited diagnostic information to help us keep the app stable (for example, error codes or crash context).
D. Purchases and entitlements
If you purchase features via the Apple App Store or Google Play, payments are processed by those stores. We do not receive or store full payment card details. We may receive a purchase/entitlement status or a transaction reference needed to provide access.
E. Support communications
If you contact support, we will receive what you send us (for example, your email address and a description of the issue).
3) How we use information
We use your information to:
- Provide the Mobile App (sign‑in, session processing, transcripts, and feedback)
- Personalize your experience based on preferences you provide
- Maintain safety and reliability (debugging, performance, abuse prevention)
- Communicate with you about important service or policy updates (where applicable)
4) How we share information
We share information only as needed to operate the Mobile App:
Service providers (processors)
- Google Firebase / Google Cloud: authentication and secure storage of account/session text and derived metrics.
- AI processing providers (for example, OpenAI): to generate text‑based feedback and coaching outputs from transcripts and derived signals.
App stores
- Apple and Google process payments and may share purchase status signals that allow us to enable features.
Legal, safety, and enforcement
We may disclose information if required by law, to respond to lawful requests, to enforce our terms, or to protect users, the public, and our rights.
We do not sell your personal information and do not allow third parties to use Mobile App data for their own advertising purposes.
5) Data retention
We keep personal and session data only as long as reasonably necessary to provide the Mobile App and for legitimate business needs (such as security and abuse prevention).
Account deletion
You can request deletion of your account and associated data. When you delete your account, we will delete or de‑identify stored account/session data, except where we must retain limited records for legal, tax, accounting, or compliance purposes.
6) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including secure transmission (HTTPS) and access controls. No system is 100% secure, but we work to reduce risk.
7) Your choices and rights
Depending on where you live, you may have rights to:
- Access, correct, or delete your information
- Request a copy of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise rights, email info@konfidence.ai.
8) Children and under‑18 users
The Mobile App is available globally and may be used by users under 18 only with the consent and supervision of a parent or legal guardian, and only where permitted by local law. If you believe a minor has provided personal information without appropriate consent, contact info@konfidence.ai and we will take steps to delete the data.
9) International data transfers
We operate globally. Your information may be processed and stored in countries other than your own (including Australia and the United States). We take steps designed to keep protections appropriate when information is transferred internationally.
10) Changes to this policy
We may update this policy from time to time. We will post the updated version and change the effective date. If changes are material, we may provide additional notice in the app.
11) Contact
Email: info@konfidence.ai
Company: Innovationera Pty Ltd (Australia)